FAQ | Atherionelle

It depends on where we're shipping to! But, all of the pillowcases are printed on demand at the moment and that printing process can currently take 3-7 business days. Once your pillowcase is printed, it is shipped off to you! All in all an order can take about 10 - 20 days to get to you. 

Yes! The initial shipping notification will likely not have tracking information as it can take a short while to process this, but you will receive a shipping update email shortly after with your tracking details. If you don't receive tracking information 48 hours after your shipping confirmation notification, reach out to me and I'll hunt down that number for you! 

If you think that your package is taking longer than what would be considered normal, feel free to shoot me an email and I'll check on its status to make sure that things are going okay. 

If the item is not as you expected or it has arrived in an unacceptable condition, then reach out to me with as much information as possible. If your claim is valid, I'll work with you and send along the proper information that you need to make the return.